Privacy Policy

Welcome to Zelo Agent Properties LLP ("we," "our," or "us"). As a RERA-certified (MahaRERA Reg No: A52100043363) real estate brokerage based in Pune, we are committed to protecting your personal information and your right to privacy.

When you visit our website zeloagentproperties.com (the "Website"), and utilize our real estate consulting services for buying, selling, renting, or investment advisory, you trust us with your personal information. In this privacy notice, we explain in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about properties, when you fill out an enquiry form, schedule a site visit, or otherwise contact us.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the real estate services you require. The personal information we collect may include:

• Contact Details: Your first and last name, email address, phone number/WhatsApp number, and postal address.
• Property Preferences: Information regarding your property search, including preferred locations (e.g., Kharadi, Viman Nagar, Wagholi), budget ranges, property types (e.g., 2 BHK, Commercial Space), and whether you are looking to buy, sell, rent, or invest.
• Financial & KYC Information: If you proceed with a property transaction or rental agreement, we may collect necessary documentation required by builders, landlords, or government authorities (such as PAN, Aadhar, or financial statements) to facilitate the deal.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, referring URLs, location, and information about how and when you search for properties on our platform.

2. How We Use Your Information

We process your personal information for purposes based on legitimate business interests, the fulfillment of our real estate services, compliance with our legal obligations, and/or your consent. Specifically, we use your information to:

• Facilitate Property Matches: To suggest relevant residential or commercial properties, new launches, or resale opportunities that align with your submitted budget and location preferences.
• Schedule Site Visits & Consultations: To communicate with you to arrange property viewings and provide professional real estate advisory.
• Send Administrative & Promotional Information: We may send you details about new projects, hot deals, changes to our terms, or market insights for the Pune real estate market.
• Post Testimonials: We post client testimonials on our Website. We will always obtain your consent prior to posting your name and review.
• Protect our Platform: For fraud monitoring and keeping our digital assets secure.

3. Will Your Information Be Shared With Anyone?

As a real estate brokerage, sharing specific information is sometimes necessary to facilitate your property transaction. We only share information under the following circumstances:

• Developers and Builders: If you are interested in a new project (e.g., VTP, Purva, Majestique), we may share your contact details with the respective developer to register you as our client and arrange site visits.
• Property Owners/Tenants: For resale or rental transactions, relevant details may be shared with the counterparty to facilitate negotiations and agreements.
• Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable laws, RERA guidelines, governmental requests, or legal processes.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information about your property searches on our Website, helping us to provide a more personalized browsing experience and analyze website traffic.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, or as required to comply with our legal, regulatory (such as MahaRERA compliance), tax, and accounting obligations.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Transmission of personal information to and from our Website is at your own risk.

7. Your Privacy Rights

Depending on applicable data protection laws, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us using the details below.

8. Updates to This Notice

We may update this privacy notice from time to time to reflect changes in our practices or relevant real estate regulations. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this privacy notice frequently.

9. Contact Us

If you have questions or comments about this notice, or if you need assistance with your real estate needs, you may email us at info@zeloagent.com, call us at +91 72649 69145, or reach out by post to: